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Home / Terms of use

PLEASE READ THE TERMS AS HEREAFTER SET FORTH ("AGREEMENT") CAREFULLY BEFORE (I) REGISTERING AS A MEMBER (“MEMBER”) OF THE LOYALTY SERVICE KNOWN AS FRASERS EXPERIENCE ("FRX PROGRAMME") OR (II) INSTALLING OR USING THE FRASERS EXPERIENCE APP (“APP”) AND/OR ANY ONLINE SERVICES OFFERED VIA “FRASERSEXPERIENCE.COM” (BOTH APP AND ONLINE SERVICES COLLECTIVELY THE "PLATFORMS"). BY REGISTERING AS A MEMBER OF THE FRX PROGRAMME, INSTALLING OR USING THE APP ON YOUR DEVICE ("DEVICE") AND/OR USING THE PLATFORMS, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.T

This Agreement is made between Frasers Property Retail Management Pte. Ltd. (UEN: 200201129Z) ("Frasers", "FPRM", "us" or "we" as the case may be) and you with respect to your use of the Platforms and any functionalities, services or features offered via or in connection with the Platforms, and references in this Agreement to the use of the Platforms extend to the use of such functionalities, services or features as well.

You are not eligible to use the Platforms without our consent if you are under 18 years of age. By using the Platforms, you hereby confirm and warrant that you are 18 years of age or older.

You must read in its entirety, agree with, and accept all the terms and conditions contained in this Agreement, including all the service-specific annexes set out below as well as any documents, materials or information incorporated by reference herein, all of which form part of this Agreement, before you use the services provided on the Platforms ("Services").

Frasers may introduce and provide new Services from time to time and shall notify you of any new terms and conditions governing such Services as they are introduced. Such terms and conditions will supplement, form part of this Agreement and take effect from such time you use the particular Service.

We may from time to time update the terms of this Agreement by posting amendments at the following URL: https://www.frasersexperience.com/terms-of-use, or whenever we post an update to the Platforms. By your continuing to use the Platforms after any such amendment, you agree to be bound by the Agreement as so amended.

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT OR ARE INELIGIBLE TO USE THE PLATFORMS, PLEASE UNINSTALL AND DO NOT USE THIS APP AND THE PLATFORMS.

  1. Your Use of the Platforms
    1. Subject always to your continuing compliance with the terms of this Agreement, we agree to grant you a non-transferable, non-exclusive licence to use the Platforms insofar as owned by or licensed through us on the Device and only for your own purposes or internal business purposes, on and subject to the terms of this Agreement. All other rights not expressly granted to you are reserved.
    2. Some software components used in our Platforms may be offered under an open source or other licence as we may notify you of, in which case your use of those components is governed by such terms to the extent only of any inconsistency between this Agreement and those terms.
    3. Without prejudice to the generality of the foregoing, you shall not (and shall not, knowingly or otherwise, authorise, allow or assist any third party to):
      1. modify or adapt the whole or any part of the Platforms, or permit the Platforms or any part of it to be combined with, or become incorporated in, any other app, programs or other platforms created by you;
      2. disassemble, decompile, reverse-engineer or otherwise attempt to derive the source code of the App or any components thereof;
      3. communicate, republish, upload, post, transmit, edit, re-use, rent, lease, loan, sell, assign, transfer, distribute, make available, license, sublicense or create derivative works or adaptations based on the whole or any part of the Platforms;
      4. use the Platforms in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement, or in contravention of any Singapore or foreign law, rule, statute, subordinate legislation, regulation, by-law, order, ordinance, protocol, code, guideline, treaty, policy, notice, direction or judicial, arbitral, administrative, ministerial or departmental judgment, award, decree, treaty, directive, or other requirement or guideline published or in force at any time which applies to or is otherwise intended to govern or regulate any person (including all parties to this Agreement), property, transaction, activity, event or other matter, including any rule, order, judgment, directive or other requirement or guideline issued by any governmental or regulatory authority (together, the "Applicable Laws"), including in infringement of our intellectual property rights or those of any third party in relation to the Platforms;
      5. use the Platforms in a way that could damage, disable, impair or compromise the Platforms (or the systems or security of the Platforms or any other computer systems or devices used in connection therewith) or interfere with other users or affect the reputation of Frasers; nor
      6. use any automated process or service to access and/or use the Platforms.
        7. Nothing herein prohibits your exercise of any express statutory rights you may have under Applicable Law in relation to the Platforms.
    4. You further agree and acknowledge that:
      1. it shall be your sole responsibility to, at your own cost:

        (i) obtain all necessary hardware, software and communications services necessary for your use of the Platforms;

        (ii) install antivirus or other mobile security software to protect against any security or other vulnerabilities which may arise in connection with the use of the Platforms; and

        (iii) make back-ups of your data, as the data on the Platforms may be subsequently deleted by us or our service providers at any time without notice to you;
      2. the licences granted herein do not confer on you any rights to use "Frasers", “Frasers Experience”, “FRx”, “Frasers Pay” and any other logos, service marks, slogans, product names and designations and other proprietary indicia used as part of the Platforms (collectively "Trade Marks"), all of which are and remain the property of Frasers.
      3. we shall have the right to:

        (i) automatically update the Platforms and its components on your Device, add or remove functionalities, features or Services (collectively, " Platform Functions"), vary or impose user account rights, resource limits or fees or suspend or terminate Platform Functions and/or user rights;

        (ii) deny or restrict access to this Platforms or any Platform Functions whether to any user or generally, or to block access from or to any resources, at any time, without ascribing any reasons whatsoever; and

        in any such event, you agree that no claims shall lie against us or our agents or our service providers in connection therewith.
    5. You acknowledge and agree that the Platforms may use transmissions over the Internet which are never completely private or secure. You understand that any personal data, message or information which you send in the course of the use of the Platforms may be made public on the Platforms, and also read or intercepted by others. Use of the Platforms is entirely at your own risk.
    6. The Platforms may use cookies or store other data files on your Device. You consent to the use of such cookies and data files. More information on our use of cookies in the Platforms may be found at Clause 2.3 below.
    7. The Platforms may also use digital certificates. You are solely responsible for deciding whether or not to rely on such certificates and your reliance on any digital certificates is at your sole risk.
    8. You further acknowledge that the Platforms are not intended or suitable for use in situations or environments where the failure or time delays of, or errors or inaccuracies in, the content, data or information provided by the Platforms or the Platform Functions could lead to death, personal injury, or otherwise result in significant financial loss or business interruption.
  2. Privacy Policy
    1. It is a continuing condition of your use of the Platforms, Services and the functions and programmes available via the Platforms that you agree and consent to (a) the terms of our privacy policy as amended from time to time, available at https://www.frasersproperty.com/privacy-policy (“Privacy Policy”), and (b) the terms of FPRM's addendum to the Privacy Policy as amended from time to time, available at https://www.frasersexperience.com/privacy-policy-addendum (“Privacy Policy Addendum”). The terms of the Privacy Policy and Privacy Policy Addendum are incorporated into this Agreement by reference.
    2. The Platforms may provide links to external sites whose data protection and privacy practices may differ from those set forth here. We are not responsible for the content and privacy practices of these other websites, and you agree to review and abide by the data protection and privacy notices of those sites.
    3. The Platforms use cookies. A cookie is a small text file which is placed on your Device whenever you run or use the Platforms. These cookies collect information about your use of the Platforms and how you use the Platform Functions. We use cookies and other technologies to facilitate your use of the Platforms and to improve your experience of the Platforms. You may change the settings on your Device to block the use of cookies. However, if you do choose to block the cookies used in the Platforms, you may not be able to use certain features and functions of the Platforms.
  3. Third Party Content
    1. The Platforms may display, publish or make available content that is provided by third parties (including for example, content or catalogues provided by third party content aggregation services, information providers, or our business partners) ("Third Party Content"). Such content is the sole responsibility of the person or entity that makes it available. We are not responsible for such Third Party Content, and we do not have control over the selection thereof, nor do we routinely monitor such content. Frasers makes no representations or warranties as to the veracity or accuracy of such content, the reproduction and use of which may be governed by the third party content provider's terms of use.
    2. You further acknowledge and agree that any use by you of any content made available through the Platforms (including Third Party Content) is entirely at your own risk. Frasers does not verify and is not in a position to verify any party's rights to submit any content on the Platforms, and Frasers takes no responsibility and assumes no liability, whether direct or indirect or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits or any other commercial damages or losses, for any content provided by any third party, or for your use of the same.
    3. We shall have the right (but not the obligation) to remove or disable access to any content which we deem to be potentially defamatory of any person, unlawful, objectionable in any way, in violation of any third-party rights, or for any reason whatsoever. Any editing or removal of any such content from the Platforms shall be without prejudice to our other rights and remedies available at law.
  4. No Endorsement
    1. You agree that all content (including Third Party Content) made available on the Platforms is of a general nature and does not purport and shall not in any way be understood as constituting an offer or provision of any inducement, invitation or recommendation relating to any products, services or investments nor constitute investment, financial, legal or tax advice or recommendation.
    2. You acknowledge and agree that Frasers:
      1. does not endorse or recommend any products or services via the Platforms and that any arrangement entered into between you and any other user of the Platforms or any third party named or linked to from the Platforms is at your sole risk and responsibility; and
      2. is not responsible for any Third Party Content or any decisions made by you based on any information posted on the Platforms. You further understand, acknowledge and agree that we make no warranties or representations in respect of, nor do we guarantee the accuracy, timeliness, completeness, integrity or quality of any Third Party Content or any other content or material which may be accessed or made available via the Platforms.
  5. Third Party Sites and Links
    1. Links to third party sites may be made available on the Platforms. We have no control over such third-party sites, and you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, services, or materials on or available through such sites or resources, including Third Party Content. You further acknowledge and agree that we shall not be responsible or liable, directly, or indirectly, for any damage or loss caused by or in connection with use of or reliance on any content, goods or services on or available through any such site or resource.
    2. You further acknowledge that your access to and/or use of third-party sites is entirely at your own risk, and that third party sites usually have their own terms and conditions, including privacy policies, over which we have no control and which will govern your rights and obligations with respect to the use of those sites and resources.
    3. We do not warrant that the third party sites will meet your requirements or that the same will not cause you any loss of any kind, and you agree that to the maximum extent permitted by law, Frasers shall not be liable for any loss or damage of any kind incurred in connection with your use or reliance on any content, information or other materials on or available through such third parties.
  6. Disclaimer of Warranties and Liability
    1. To the maximum extent permitted by law, you irrevocably agree and acknowledge that
      1. the Platforms (together with any Platform Functions, Third Party Content or other content or information provided via the Platforms) are provided on an "as is" and "as available" basis, with all faults and without warranty of any kind. Your use of the Platforms is at your own risk and you are responsible for compliance with all Applicable Laws;
      2. we do not warrant that the Platform Functions contained in or performed, provided or enabled by or through the Platforms will meet your requirements, that the operation of the Platforms will be uninterrupted or error-free, or that defects in the Platforms will be corrected. Without prejudice to the foregoing, Frasers does not warrant and hereby disclaims any representation, warranty or term with respect to the Platforms, whether express, implied or statutory, including but not limited to:

        (i) merchantability, satisfactory quality, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement of third party rights, or as to the accuracy, correctness, reliability, timeliness, non-infringement of or compliance with any laws, regulations and/or third party rights in connection with the Platforms, Platform Functions or Third Party Content;

        (ii) the Platforms or any Platform Functions associated therewith being uninterrupted or error-free, or that defects will be corrected or that the Platforms and any related computer system is and will be free of all viruses and/or other harmful elements;

        (iii) the Platforms or any Platform Functions or Third Party Content will at all times be available and/or accessible;

        (iv) non-interference with your enjoyment of the Platforms; and

        (v) the Platforms being compatible or working with any third party software, applications or third party services.
    2. Further, nothing in this Agreement constitutes any representation or warranty by Frasers as to your rights (if any) to use any content submitted by any third parties, including Third Party Content, all of which representations and warranties are expressly disclaimed.
  7. Indemnity
    1. You agree to fully indemnify and hold harmless Frasers, our affiliates, officers, employees, agents and service providers (collectively, the "Indemnitees") from and against any claim, demand, loss, damage, cost, or liability (including legal fees) which any of the Indemnitees may suffer or suffers in connection with or arising from (a) your breach of this Agreement; (b) your access or use of the Platforms and the Platform Functions; (c) any action taken by us either as part of our investigation of any suspected breach of this Agreement or as a result of our finding or decision that a breach of this Agreement has occurred; (d) your breach of any rights of any other person.
    2. This Clause 10 shall survive the termination or expiration of this Agreement (howsoever caused).
  8. Limitation of Liability
    1. To the maximum extent allowed under Applicable Law:
      1. Frasers, our affiliates, members, officers, employees, agents, partners and service providers shall not be liable for any claim, damage or loss of any kind of any nature whatsoever caused and howsoever arising as a result (direct or indirect) of or otherwise in connection with your use of or reliance on the Platforms, including but not limited to any claim, damage or loss suffered (whether incidental, special, indirect or consequential) as a result of or in connection or in reliance of any Third Party Content or other content or any other information made available or accessed on or through the Platforms or contained in or available from the Platforms or your use or reliance on any products or services available on or accessed via the Platforms and / or the Platform Functions or any infringement of any rights arising in connection therewith, including without limitation any loss of data, profits, goodwill, anticipated savings, reputation, business or business opportunity, regardless of the cause thereof and even if we have been advised of the possibility thereof; and
      2. in no event shall Frasers, our affiliates, members, officers, employees, agents, partners and service providers be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits, corruption or loss of data, failure to transmit or receive any data, business interruption or any other commercial damages or losses, arising out of or related to your use or inability to use the Platforms or any third party software or applications in conjunction with the Platforms, howsoever caused, regardless of the theory of liability (contract, tort or otherwise) and even if we have been advised of the possibility of such damages.
    2. In no event shall Frasers', our affiliates', officers', employees', agents', partners and service providers' total liability to you for any and all damages not excluded (other than as may be required by Applicable Law in cases involving personal injury) exceed in aggregate S$10.
  9. Termination
    1. We reserve the right to terminate or suspend your use of the Platforms without prior notice to you, at any time and for any or no reason. Without limiting the foregoing, if you breach this Agreement, or conduct yourself in a manner that we deem to be detrimental to the integrity, security and operation of the Platforms or any information systems connected or in operation with the same, we reserve the right to suspend or permanently terminate your access to the Platforms for any reason in our sole and absolute discretion.
    2. You agree and acknowledge that any suspension or termination of your access to the Platforms may be effected without prior notice, and agree that the Platforms may immediately deactivate.
  10. General
    1. This Agreement (including any applicable Annexes) constitutes the entire agreement between you and Frasers relating to the Platforms and supersedes all prior or contemporaneous understandings regarding such subject matter. No amendment to or modification of this Agreement will be binding on Frasers unless in writing and signed by Frasers' authorised representatives.
    2. Any translation of this Agreement is only for informal guidance, and in the event of a dispute between the English and any non-English versions, the English version of this Agreement shall govern.
    3. The illegality, invalidity or unenforceability of any provision of this Agreement under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.
    4. The provisions of this Agreement are severable, and if any provision, or any portion thereof, is determined by a competent court or tribunal to be illegal, invalid or unenforceable for any reason, any remaining portion of that provision, and all other provisions of this Agreement, shall remain valid and enforceable to the fullest extent permitted by law in order to give effect to the intention of the parties' to this Agreement.
    5. No omission or delay on a party to this Agreement in exercising any or part of its rights under this Agreement shall operate as a waiver thereof.
    6. The rights provided in this Agreement are cumulative and not exclusive of any rights or remedies provided by law.
    7. You shall not delegate, assign, sub-license, sub-contract or otherwise deal with any of your rights and/or obligations under this Agreement without Frasers' prior written consent. Frasers may, by way of written notification to you, delegate, assign, sub-license, sub-contract or otherwise deal with any of its rights and/or obligations under this Agreement.
    8. The parties to this Agreement hereto are independent contractors, and nothing in this Agreement shall create, or be deemed to create a partnership between the parties to this Agreement.
    9. A person who is not a party to the Agreement shall have no right to enforce or enjoy the benefit of any term of this Agreement under the Contracts (Rights of Third Parties) Act (Chapter 53B).
  11. Governing Law
    1. This Agreement (including the specific sets of terms and conditions governing each Service on the Platforms) shall be governed by, and construed in accordance with, the laws of Singapore. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.
  12. Notice and Procedure for Making Claims of Copyright Infringement
    1. If you believe that your copyright material has been copied in a way that constitutes copyright infringement, please provide written notice to us with full details as prescribed in Part IXA of the Singapore Copyright Act (Chapter 63), to be submitted to our designated representative, as follows:

      Ms. Fara Hatta, VP, Customer Experience & Digital
      438 Alexandra Road, #21-00, Singapore 119958
      Contact: [email protected], +65 6276 4882
    2. We will only process notices in the English language that comply with the Singapore Copyright Act, other Applicable Laws and this Agreement. Any notices that do not comply with the above will be rejected.
    3. Upon receipt of a compliant notice of infringement, Frasers may take further steps in depending on the nature of the alleged infringement described in the notice, which may include the matters described in the Singapore Copyright Act as applicable to network service providers.
Annex 1 - FRx Gift Card Terms and Conditions
Consumer advisory — Frasers Property Retail Management Pte. Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.

  1. Introduction
    1. The FRx Gift Card stored value facility is provided to you by FPRM. As the holder of the stored value facility in respect of the FRx Gift Card, FPRM holds the stored value in your FRx Gift Card.
    2. The terms and conditions in this annex ("FRx Gift Card Terms and Conditions") form part of the Agreement and will apply to your use of the FRx Gift Card held in electronic form on the Platforms ("FRx Gift Card"). In the event of any conflict or inconsistency between these FRx Gift Card Terms and Conditions and any other provisions in the Agreement, these FRX Gift Card Terms and Conditions will prevail.
    3. All capitalised terms in the FRx Gift Card Terms and Conditions will have the same meaning ascribed to them in the Agreement, unless indicated otherwise.
  2. FRx Gift Card
    1. The FRx Gift Card:
      1. may have a loaded value of up to a maximum of S$990 per FRx Gift Card;
      2. may be redeemed at participating retailers ("Gift Card Participating Merchants") at the malls managed by FPRM ("Frasers Property Malls"), the full list of which may be obtained at https://www.FrasersExperience.com.
      3. may be used multiple times until its stored value is exhausted;
      4. may be combined with other modes of payment accepted by the Gift Card Participating Merchant, if its stored value is insufficient;
      5. may be combined with one or more other FRx Gift Cards (whether a FRx Gift Card or a bearer FRx Gift Card in physical form ("FRx Gift Card (Physical)") as payment for a single purchase; and
      6. can only be used / redeemed through the App.
      7. The holder of the FRx Gift Card will not be entitled to earn points under the FRx Programme for the purchase value of the FRx Gift Card.
  3. Purchases of FRx Gift Cards
    1. Purchases of FRx Gift Cards may be made through the following methods:
      1. directly on the App using the payment methods made available on the App by FPRM from time to time. This method is only available to member accounts registered with a Singapore mobile number.
      2. through the purchase of a FRx Gift Card (Physical) at any Customer Service Counter which can thereafter be loaded on to the App as a FRx Gift Card. For the avoidance of doubt, this set of terms will not apply to the use of FRx Gift Card (Physical) which are directly used at Gift Card Participating Merchants (i.e. where the FRx Gift Card (Physical) is not loaded on to the App as a FRx Gift Card).
      3. You may purchase multiple FRx Gift Cards subject to an aggregate maximum value of S$2,000. Please contact [email protected] for any bulk purchases of FRx Gift Cards exceeding S$2,000 in aggregate.
  4. Redeeming Gift Cards
    1. FRx Gift Cards cannot be used to purchase other FRx Gift Cards.
    2. If the value of your purchase exceeds the value of a FRx Gift Card, any outstanding purchase balance must be paid using a different payment method.
  5. Loading on the App / View your balance
    1. You may load your FRx Gift Card on the App, and view your FRx Gift Card balance, by following the relevant on-screen instructions.
    2. While you may load multiple FRx Gift Cards on your App, each FRx Gift Card will be reflected separately on the App (i.e. each FRx Gift Card and its individual balance will be reflected separately instead of one combined balance).
    3. If the FRx Gift Card has not been reflected in your App within 24 hours after you have made a purchase of a FRx Gift Card on the App, or loaded a FRx Gift Card on your App, please contact [email protected]. Please refer to your FRx Gift Card number and be ready to supply your email address.
  6. Gifting of FRx Gift Cards
    1. When you purchase an FRx Gift Card for the purposes of gifting it to a recipient, the recipient will receive an email confirmation / short message / text link containing instructions to load the FRx Gift Card onto his/her App. We are not responsible for FRx Gift Cards that are undeliverable or not received due to your failure to enter an accurate email address or mobile number for the recipient. If the recipient has not received the email confirmation or short message / text within a reasonable period after the gifting has been initiated, the following is a list of the most common reasons why delivery may have failed:
      1. spam filter blocked email or routed it to a bulk/spam folder;
      2. recipient's firewall blocked the email;
      3. email inbox has exceeded its size limit; or
      4. invalid email address
      5. invalid mobile number
      If a spam filter is blocking our emails from getting to the recipient's inbox, the email options/settings of the recipient will need to be modified so that our emails are not considered spam.
    2. If the recipient has not yet received an email confirmation / SMS within 24 hours after you have initiated the purchase of the FRx Gift Card for the purposes of gifting it to a recipient, or if you need further assistance, please contact [email protected]. Please refer to your FRx Gift Card number and be ready to supply the recipient's email address or mobile number.
    3. If you purchase an FRx Gift Card for the purposes of gifting it to a recipient, you expressly consent to have your following details sent to the recipient: (i) name, (ii) email/mobile number.
    4. FPRM processes all personal data provided by you in accordance with its Privacy Policy as amended from time to time and the Privacy Policy Addendum as amended from time to time.
    5. If you provide personal data of a third party to us, you represent and warrant that the collection, use, disclosure and processing of that personal data to us, as well as the further processing of that personal data by us for purposes set out in this Annex 1, the Privacy Policy and the Privacy Policy Addendum is lawful.
    6. If you have feedback or enquiries on how FPRM processes your personal data, please contact [email protected].
  7. Validity
    1. The stored value in the FRx Gift Card is valid for 1 year from date of activation unless otherwise stated. No extension or refund of the unutilised stored value will be granted.
  8. Refund
    1. The FRx Gift Card is a stored value gift voucher. It is not a cash card or a substitute for cash. The stored value in the FRx Gift Card is a non-refundable pre-payment for goods and services at Gift Card Participating Merchants and may only be redeemed for such goods and services. It may not be refunded, converted to or exchanged for cash, or transferred to another FRx Gift Card or FRx Gift Card (Physical), regardless of whether the stored value has been fully or partially unutilised.
    2. FPRM shall not be responsible for any of the Gift Card Participating Merchants withdrawing from the FRx Gift Card programme. The list of Gift Card Participating Merchants are subject to change at any time without notice.
  9. Termination
    1. If FPRM intends to terminate the FRx Gift Card programme for any reason, you will be given a grace period of at least 6 months to redeem at Participating Merchants.
  10. Transferability
    1. Once loaded onto the App, the value in the FRx Gift Card cannot be transferred to any other person.
    2. While you are permitted to give a FRx Gift Card as a gift, a FRx Gift Card may not be resold by the purchaser or user for money or money's worth.
  11. Rights of FPRM
    1. FPRM may in its discretion invalidate any FRx Gift Card which is suspected of being cloned, stolen, fraudulently issued or used, in which case the unutilised stored value will not be refunded.
    2. FPRM shall be entitled to correct the stored value balance on any FRx Gift Card to rectify any accounting or processing error.
    3. FPRM reserves the right at any time and at its sole discretion, to limit, add, amend, replace or delete in whole or part any of these FRx Gift Card Terms and Conditions. The amendment shall be binding on the FRx Gift Card purchaser or user upon publication of the amended version on FPRM website at https://www.FrasersExperience.com or on the Platforms. In case of any inconsistency between the online and printed versions of the terms, the online version shall prevail. In any event, if you continue to use the FRx Gift Card after such amendment, you shall be deemed to have accepted the amendments.
    4. FPRM makes no representation or warranty that the use or processing of the FRx Gift Card will be error-free or prompt, or that the FRx Gift Card will be accepted by all retailers at the Frasers Property Malls.
  12. Risk of loss
    1. Once purchased, ownership and risk of loss of FRx Gift Card passes to you as soon as we send our confirmation to you. We are not responsible for lost or stolen FRx Gift Card, and such lost or stolen FRx Gift Card shall not be replaced.
  13. Customer Service
    1. If you need assistance with any aspect of the FRx Gift Card, including but not limited to purchases, ownership or use of the FRx Gift Card, please contact [email protected]. Please refer to your FRx Gift Card number and be ready to supply your Platforms account details.
  14. Limitation of Liability
    1. FPRM shall not be liable for any indirect or consequential loss or damage, including any loss of income, business, goodwill or profits. FPRM's liability for any claim arising from or in relation to any FRx Gift Card(s) shall in any event be limited to the last stored value balance(s) on such FRx Gift Card(s).
  15. Miscellaneous
    1. The rights and protections conferred on FPRM under these FRx Gift Card Terms shall be additional to the rights and protections conferred on FPRM under the Agreement, Privacy Policy, Privacy Policy Addendum, as well as such other terms and conditions as may be agreed to or accepted by you.
    2. Any clause in the FRx Gift Card Terms, Agreement, Privacy Policy, Privacy Policy Addendum and other terms and conditions as may be agreed to or accepted by you that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other clauses, which clauses shall continue to be valid and enforceable to the fullest extent permitted by law.
Annex 2 - FRx Programme Terms and Conditions
  1. Introduction
    1. FPRM, property managers of the malls of Frasers Property Singapore (Frasers Property Malls), shall offer the FRx Programme on the Platforms upon the terms and conditions as listed below in this annex (FRx Terms) to each Member.
    2. The FRx Terms form part of the Agreement and will apply to your participation in the FRx Programme, including your membership and any entitlement to benefits and privileges under the FRx Programme (including the redemption of any such benefits and privileges). In the event of any conflict or inconsistency between the FRx Terms and any other provisions in the Agreement, these FRx Terms will prevail.
    3. All capitalised terms in the FRx Terms will have the same meaning ascribed to them in the Agreement, unless indicated otherwise.
    4. FPRM may from time to time update the FRx Terms by posting amendments at the following URL: https://www.frasersexperience.com/terms-of-use/, or on the Platforms. By your continuing to use the FRx Programme after any such amendment, you agree to be bound by the FRx Terms as so amended.
  2. Eligibility and Frasers Experience Membership
    1. The applicant may register as a Member via the Platforms. In order to be eligible to become a Member, during the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, email address, contact number and such other information as may be required by FPRM from time to time.
    2. The applicant may be required to produce identification acceptable to FPRM (“Form of Identification”) for verification purposes in connection with the application.
    3. The applicant represents and warrants that all information provided by him/her in connection with his/her application are accurate.
    4. Only individuals aged 18 and above and who are residing in Singapore, India, Indonesia, Malaysia, Philippines or Thailand are eligible to apply for membership in the FRx Programme.
    5. The applicant acknowledges and agrees that the acceptance of his/her application is subject to the approval of FPRM at its sole and absolute discretion and that his/her application may be rejected by FPRM without assigning any reasons thereto.
    6. Upon approval of an application, a Frasers Experience membership account shall be opened for the Member (“Frasers Experience Membership Account”) and the Member shall, upon downloading the App, be entitled to (i) participate in the FRx Programme and enjoy membership benefits and privileges under the FRx Programme and (ii) benefit from the functionalities offered within the App.
    7. The FRx Programme membership and its associated benefits and privileges are for the Member's sole enjoyment and shall not be transferable. FPRM reserves the right to vary, amend and modify the benefits and privileges and these FRx Terms at its sole and absolute discretion without prior written notice.
    8. Each Member can only register for one Frasers Experience Membership Account and it is non-transferable. By accepting the FRx Programme membership, the Member agrees and undertakes to provide any merchants who are tenants or licencees located within the Frasers Property Malls and are taking part in the FRx Programme at FPRM's sole discretion (“FRx Merchants”) proof or verification of his/her identity on demand.
    9. Unless otherwise terminated in accordance with these FRx Terms, the FRx Programme membership shall be valid for such period determined by FPRM at the time of application.
    10. Unless otherwise determined by FPRM in its sole discretion, the FRx Programme membership (and any benefits from such membership) shall not be valid at: (a) any property which is not managed by Frasers; or (b) any merchant which is not an FRx Merchant.
  3. FRx Points and Redemption
    1. FRx Points
      1. The Member shall be entitled to earn points known as “FRx Points” for each nett purchase value of $20 in a single transaction (usage of discount and/or discount vouchers and/or reward points will not add towards the nett value) made by the Member at any FRx Merchant outlet.
      2. The Member shall not split his/her purchases in a single instance at any FRx Merchant outlet into several payments/transactions (whether all such payments/transactions are to be made on the same day or otherwise) for the purposes of earning FRx Points.
      3. Subject to Clause 6 below, FRx Points will be awarded only to Members who scan their member QR code in the App at the point of payment at participating FRx Merchants or by such other means as determined by FPRM from time to time. Members who fail to do so shall not be entitled to retrospectively earn or credit any FRx Points into their Frasers Experience Membership Account for that transaction.
      4. The FRx Points accumulated by the Member will be credited to their Frasers Experience Membership Account within twenty-four (24) hours or such other time periods as shall be determined by FPRM once transaction is verified to be valid.
      5. FPRM shall have the sole discretion to deduct, cancel or reject/refuse to award FRx Points for any purchases which in FPRM’s sole discretion is doubtful or not genuine or deduct, cancel or reject/refuse to award FRx Points that have been wrongfully accorded.
      6. The FRx Points earned and accumulated by the Member shall be valid only for the Redemption Year (as hereinafter defined) in which it is earned. A “Redemption Year” means a period of 12 months, starting 01 October and ending 30 September of the following year.
      7. The following transactions/receipts, including but not limited to, are not entitled to FRx Points and/or Instant Rewards redemption:- ATMs, AXS/SAM machines, banks and financial institutions, bill/instalment payments/ deposits, child care centres, deposits, FRx Gift Card purchases, insurance policy payment, lottery tickets purchases, money changers, non-profit organisations, offices, payment made via cheque, GIRO or Medisave, pushcarts/kiosks/roadshows/atrium fairs and retailers on temporary lease, tenant voucher/gift card/Cashcard/stored value card/ prepaid SIM card top-up transactions and purchases and SISTIC purchases.
    2. Redeemable Rewards
      1. Upon the accumulation of a pre-determined amount of FRx Points, the Member may redeem the FRx Points for “Redeemable Rewards”. Redeemable Rewards may include, but are not limited to, gift cards, FRx Carpark$ and eDeals which may be used at various merchants (including FRx Merchants, non-FRx Merchants and other third party merchants not located at Frasers Property). FPRM shall have the sole discretion to determine all terms relating to the redemption of such Redeemable Rewards, including but not limited to: (i) the types of Redeemable Rewards made available; (ii) the terms for redemption and use of each Redeemable Reward; (iii) the accrual rate of FRx Points; and (iv) the number of FRx Points required for each Redeemable Reward.
      2. Redemption of FRx Points for Redeemable Rewards shall be made by the Member by submitting an online point redemption request via the App with their username and password. The Member shall provide an acknowledgement as may be required by FPRM upon redemption of any FRx Points.
      3. Upon the Member's request to redeem the Member's FRx Points to Redeemable Rewards, the Redeemable Rewards will be credited to the Member's App within twenty-four (24) hours or such longer time period as shall be determined by FPRM.
      4. FRx Points shall only be redeemed by the Member for Redeemable Rewards during each Redemption Year in which it is earned and within the grace period given in accordance with Clause 3.2(i) below.
      5. Any FRx Points that are not redeemed during the Redemption Year in which they are earned will expire and cannot be rolled over upon the expiry of the Redemption Year, save that the Member shall be given a three (3) month grace period following the expiry of the preceding Redemption Year to redeem any unused FRx Points earned and accumulated at the end of such redemption year, failing which such FRx Points shall expire and FPRM shall not be responsible to the Member for any unredeemed FRx Points.
      6. The total FRx Points accumulated by each Member shall determine the Member's eligibility to redeem specific Redeemable Rewards in each Redemption Year.
      7. The validity of the Redeemable Rewards redeemed by the Member shall have a 1-year validity from the redemption date unless otherwise stated.
      8. Redeemable Rewards earned that are not utilised within the validity period will expire. FPRM shall not be responsible to the Member for any unutilised Redeemable Rewards.
      9. Redeemable Rewards may be utilised within the validity period specified in Clause 3.2(g) above in accordance with the applicable terms of use of such Redeemable Reward.
    3. Instant Rewards
      1. In addition to FRx Points and Redeemable Rewards, the Member shall also be entitled to receive “Instant Rewards” which are rewards offered by the individual Frasers Property Mall that may be redeemed by Members who spend a minimum amount (as may be determined by the individual Frasers Property Mall) per day in the respective malls.
      2. Instant rewards may only be redeemed by Members who first scan their member QR code at participating FRx Merchants before personally presenting their member QR code on the day of the purchase at the Customer Service Counter of the relevant Frasers Property Mall. Should the redemption require proof of payment, the actual receipts and/or payment card must be presented for verification. Please refer to https://www.FrasersExperience.com for listing of participating FRx Merchants for eligibility of FRx Points earning. All redemption tiers in respect of the Instant Rewards, including but not limited to setting of minimum and maximum redemption amounts, shall be determined by FPRM and shall be at the sole discretion of FPRM.
      3. The Instant Rewards and manner of redemption may vary amongst the different Frasers Property Malls. All Instant Rewards are subject to availability
      4. FPRM reserves the right to sight purchases or proof of payment before granting Instant Rewards redemption and/or FRx Points earning at Customer Service Counters.
    4. Frasers Experience Membership Account
      1. Once any FRx Points or Redeemable Reward has been utilised, such FRx Points or Redeemable Reward cannot be refunded or transferred back into the Member's Frasers Experience Membership Account.The Member agrees and acknowledges that his/her Frasers Experience Membership Account, any FRx Points earned under the Frasers Experience Membership Account, and any Redeemable Rewards redeemed may only be used by the Member in whose name the particular Frasers Experience Membership Account has been registered.
      2. FRx Points accumulated or Redeemable Rewards redeemed under different Members' Frasers Experience Membership Account are non-transferable and cannot be combined.
      3. Members will be able to check their FRx Points balance and/or Redeemable Rewards they have redeemed via the App.
      4. The Member may notify FPRM of any dispute on the FRx Points and/or Redeemable Rewards by email to [email protected] or such other email address as may be informed by FPRM to the Member at any time or by written notice to FPRM at Frasers Experience Membership, 438 Alexandra Road, #21-00 Alexandra Point, Singapore 119958 within seven (7) days from the date of the transaction. FPRM determination of all disputes shall be final, binding and conclusive.
  4. Personal Data Protection
    1. It is a continuing condition of Member's participation in the FRx Programme that the Member agrees and consents to (a) the terms of FPRM privacy policy as amended from time to time, available at https://www.frasersproperty.com/privacy-policy (“Privacy Policy”), and (b) the terms of FPRM addendum to the Privacy Policy as amended from time to time, available at https://www.frasersexperience.com/privacy-policy-addendum (“Privacy Policy Addendum”). The terms of the Privacy Policy and Privacy Policy Addendum are incorporated into this Agreement by reference.
    2. The Member may at any time withdraw his/her consent to the collection, use, disclosure and processing of his/her personal data by (i) using the account deletion function within the Platforms, (ii) writing in to [email protected] or (iii) making the relevant request at the Customer Service Counter of any Frasers Property Mall. The Member agrees and acknowledges that if the Member withdraws his/her consent to the collection, use, disclosure and processing of his/her personal data, then depending on the nature and scope of the withdrawal of consent, FPRM may not be able to administer the full range of the Member's benefits and privileges under the FRx Programme or provide the Member with the full range of products and services under the FRx Programme. In addition, depending on the nature and scope of the Member's withdrawal of consent, FPRM may terminate the Member's membership of the FRx Programme in accordance with Clause 7 below.
    3. Submitting optional personal data is entirely voluntary. The Member is not obligated to provide this information, and choosing not to do so will not impact access to our core services. However, if the Member choose to provide optional personal data, he/she agrees that it will be collected for the following purposes: (a) the member gets to enjoy additional rewards, such as bonus FRx Points during the Member's birthday month and (b) to review, develop, manage, and enhance the FRx Programme’s products and services, including analysing future customer needs, conducting market research, and performing data analytics.
    4. The Member agrees that any withdrawal of consent in accordance with these FRx Terms will not affect any other consents which the Member may have provided to any entity comprised in Frasers Property Group in respect of his/her personal data and/or use of his/her telephone number(s) for receiving marketing, promotional information and/or other advertising messages.
  5. Downtime of the App
    1. 6.1 In the event of downtime of services available through the App:(a) Members can approach the Customer Service Counter at any Frasers Property Mall with their purchases receipt(s) within 7 days, or within the grace period determined by FPRM from time to time; or (b) Members can return to the respective retailer outlets with purchase receipts made during the downtime, for retrospective Frasers Point earning within 7 days.
  6. Termination
    1. The Member may terminate his/her membership at any time by giving FPRM thirty (30) days' notice through the account deletion function on the Platforms. If the Member terminates his/her membership at any time and for any reason, all unused FRx Points and Redeemable Rewards shall automatically be cancelled and no longer be available for use by the Member. Upon such termination, the Member's Frasers Experience Membership Account shall cease to be valid with immediate effect and the Member shall also immediately cease to be entitled to any other benefits and privileges under the FRx Programme.
    2. FPRM may at its absolute discretion, without prior notice to the Member, suspend or terminate the FRx Programme (in whole or in part) for any reason whatsoever as it deems fit, including but not limited to doubtful or non-genuine activity. FPRM also has the absolute discretion to immediately bar, terminate, change, suspend or cancel the membership or impose additional conditions on the usage of the Platforms. Any failure or delay in taking such actions shall not constitute a waiver of its rights to enforce these FRx Terms.
    3. If the FRx Programme is suspended or terminated for whatever reason, FPRM shall not be liable to the Members for any losses or damages suffered or that may be suffered by the Member arising either directly or indirectly from the suspension or termination of the FRx Programme.
    4. All FRx Points, FRx Gift Cards (terms of which are set out at https://www.frasersexperience.com/terms-of-use/) and all associated benefits will be forfeited upon termination of the membership and cannot be transferred to another account.
    5. Upon termination of membership, Frasers Experience will continue to hold transactional data for financial audit purposes.
    6. Upon termination of membership the Member will not be able to log into the Platforms with their deleted membership details nor view previous account history.
    7. Upon any termination of membership to the FRx Programme under this clause 7, the Member acknowledges that he/she has chosen to withdraw his/her consent for the collection, use, disclosure, and processing of his/her personal data. In that event, FPRM may not be able to administer the Member's benefits and privileges under the FRx Programme, including providing the Member with the products and services under the FRx Programme.
  7. Miscellaneous
    1. Any notice to be given to the Member shall be deemed to have been properly given if sent by prepaid post, email, SMS or any one form of communication mode last recorded in the FPRM database system.
    2. FPRM shall not be responsible for (a) withdrawals of any of the FRx Merchants from the FRx Programme, (b) FRx Points and/or benefits cancellation caused by withdrawals, or (c) changes or discontinuance of the FRx Merchants which may affect the FRx Points and/or benefits offered. The list of FRx Merchants are subject to change at any time without notice.
    3. FPRM shall be entitled to, at any time and without the consent of or notice to the Members, assign or transfer the whole or part of its rights and obligations in relation to the FRx Programme to any other person or entity.
  8. Limitation of Liabilities
    1. For the avoidance of doubt, Clauses 6 to 8 of the main terms in the Agreement will apply in relation to each Member's participation in and use of the FRx Programme, and in particular, FPRM will not be liable for any claim, damage or loss of any kind of any nature whatsoever caused and howsoever arising as a result (direct or indirect) of or otherwise in connection with each Member's participation in and use of the FRx Programme.

 

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